V2ray Privacy Policy — Protecting Our Users' Data
V2ray takes the privacy of every user in Malaysia seriously. This policy explains how we collect, use, store, and protect your personal information when you use our platform.
Information We Collect
When you register or use the v2ray platform, we may collect various types of information to ensure our services function properly and securely for you. Our data collection is limited to what is strictly necessary, and we do not collect information that is irrelevant to the purpose of our services.
Account Information
This includes your full name, date of birth, phone number, email address, and the password you registered with when opening your account. This information is required to verify your identity and maintain the security of your account at all times.
Device & Browser Information
We automatically collect technical data such as device type, operating system, browser type, IP address, and device identifiers. This data is used to detect unauthorised access, optimise how the platform displays on your device, and maintain system integrity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect relevant bank account information. v2ray does not store credit or debit card numbers directly — all payment processing is handled through secure, encrypted channels in accordance with industry standards.
Usage Data
We record usage activity such as pages visited, session duration, bets placed, and game preferences. This data helps us understand usage patterns and continuously improve the user experience over time.
How We Use Your Information
All information collected by v2ray is used solely for legitimate purposes directly related to delivering the platform's services to you. We will not use your data for any other purpose without prior notice or without obtaining your consent.
The primary purposes for which we use your information are as follows:
- Account management: To create, verify, and securely maintain your user account.
- Transaction processing: Processing deposits, withdrawals, and other financial transactions in MYR accurately and promptly.
- Platform security: Detecting and preventing fraud, hacking, or account misuse by unauthorised parties.
- Service improvement: Analysing usage data to improve platform functionality, speed, and the overall user experience.
- Legal compliance: To meet the requirements of Malaysian laws applicable to the operation of online entertainment platforms.
- Service communications: Sending important notices related to your account, security updates, or policy changes that require your attention.
V2ray will not sell, rent, or transfer your personal information to third parties for marketing or commercial purposes without your explicit consent.
Cookies & Tracking Technologies
The v2ray platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.
We use several types of cookies, including:
- Session cookies: Temporarily stored during your browsing session and deleted when you close the browser. Used to maintain your login status.
- Preference cookies: Saves your preferences such as language and interface display so you don't have to reconfigure them each time you log in.
- Analytics cookies: Helps us understand how users interact with the platform so we can improve navigation and content.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the v2ray platform.
Data Storage, Security & Third-Party Sharing
Storage & Security
All v2ray user data is stored on servers protected by industry-standard security measures, including SSL/TLS encryption for all data communications between your device and our servers. Access to user data is restricted to staff with a legitimate operational need, and all access is audited on a regular basis.
We retain your personal information for as long as your account is active or as needed to provide services to you. Upon account closure, data will be kept for the period required by Malaysian legal obligations before being securely deleted.
Third-Party Sharing
V2ray does not share users' personal data with third parties except in the following circumstances: (1) when required by Malaysian law or a valid court order; (2) to approved payment service providers solely for the purpose of processing your financial transactions; and (3) to technical service providers bound by strict confidentiality agreements. In all such cases, data is shared only to the extent necessary and is governed by agreements that protect your interests.
User Rights, Policy Changes & How to Contact Us
You have the right to request a copy of the personal information we hold about you at any time. We will provide this information within a reasonable timeframe upon receipt of a valid request from you.
If you find that the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings.
You have the right to request the deletion of your personal data, subject to legal obligations that require us to retain certain records for a minimum period. Deletion requests will be processed in accordance with the established guidelines.
Changes to This Policy
V2ray reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via a prominent notice on the platform before the changes take effect. We encourage you to review this page periodically to stay informed.
How to Reach Our Team
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the v2ray support team. You can also find more information in the FAQ us. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your rights as a user are fully respected.
Support email: [email protected]
Questions About Your Privacy?
The v2ray team is here to help you understand how we protect your data. Visit our FAQ section or register an account to enjoy a safe online entertainment experience in Malaysia.